Frequently Asked Questions

Frequently Asked Questions (FAQ)

📦 Products & Quality

Q: What products do you supply?

A: We specialize in door hardware including:

• Door Handles (Stainless Steel, Zinc Alloy, Aluminum)
• Door Locks (Mortise Locks, Padlocks, Smart Locks)
• Door Hinges (Butt Hinges, Concealed Hinges)
• Sliding Tracks (Drawer Slides, Wardrobe Tracks)
• Sofa Legs (Metal, Wooden, Plastic)
• Cabinet Hardware (Handles, Knobs, Connectors)

Q: What materials do you use?

A: We use high-quality materials:

• Stainless Steel: SS304, SS316
• Zinc Alloy: High-grade zinc alloy
• Aluminum: 6063 Aluminum Alloy
• Iron: High-strength iron plate
• Brass: Solid brass for premium products

Q: What’s your quality standard?

A: Our quality standards include:

• ✅ ISO 9001:2015 certified factory
• ✅ CE certification for European market
• ✅ SGS third-party testing
• ✅ 50,000+ cycle testing for door handles
• ✅ 72-hour salt spray test for corrosion resistance
• ✅ 100% inspection before shipment

Q: Do you provide product warranty?

A: Yes, we offer:

• Standard products: 2-year warranty
• Premium products: 3-5 year warranty
• Custom products: Warranty as per agreement

💰 Pricing & MOQ

Q: What’s your MOQ (Minimum Order Quantity)?

A: Our standard MOQ:

• Door Handles: 400-500 pcs per model
• Door Locks: 200-400 pcs per model
• Door Hinges: 500-1000 pcs per pair
• Sliding Tracks: 500-1000 meters
• Mixed orders: Accepted (contact us for details)

Q: Can I order a smaller quantity for trial?

A: Yes, we accept trial orders:

• Sample order: 10-50 pcs available
• Trial order: 100-200 pcs (slightly higher price)
• First order discount: Available for new clients

Q: What’s your price range?

A: Our price ranges (FOB Ningbo/Shanghai):

• Door Handles: $0.85 - $5.50 / pc
• Door Locks: $3.05 - $15.00 / pc
• Door Hinges: $0.35 - $2.50 / pair
• Sliding Tracks: $1.20 - $4.80 / meter

Note: Prices vary based on material, finish, and quantity.

Q: Do you offer discounts for large orders?

A: Yes, we offer volume discounts:

• 500-1000 pcs: 3-5% discount
• 1000-5000 pcs: 5-8% discount
• 5000+ pcs: 8-12% discount
• Container orders: Best price (contact us)

🚚 Delivery & Shipping

Q: What’s your delivery time?

A: Our standard delivery times:

• Samples: 3-5 days
• Stock products: 7-10 days
• Regular orders: 15-25 days
• Large orders (container): 25-35 days
• Custom products: 20-40 days (depends on complexity)

Q: Which ports do you ship from?

A: We mainly ship from:

• Ningbo Port (most common)
• Shanghai Port
• Yiwu Port (for small shipments)

Q: What shipping methods do you offer?

A: We offer multiple shipping methods:

• Sea freight: Most economical for large orders
• Air freight: Faster but more expensive
• Express (DHL/FedEx/UPS): For samples and urgent orders
• Railway: To Europe (15-20 days)

Q: Do you provide shipping insurance?

A: Yes, we can arrange:

• Cargo insurance: 0.3% of cargo value
• All-risk coverage: Available upon request

💳 Payment Terms

Q: What payment methods do you accept?

A: We accept:

• T/T (Bank Transfer): Most common
  • 30% deposit, 70% before shipment
  • 50% deposit, 50% before shipment (for large orders)
• L/C (Letter of Credit): For orders above $50,000
• Western Union: For small orders (<$5,000)
• PayPal: For samples only (buyer pays fees)
• Alibaba Trade Assurance: Available

Q: Can I get credit terms?

A: Credit terms available for:

• Repeat clients: After 3+ successful orders
• Large volume clients: Negotiable
• Long-term partners: 30-60 days credit

Q: What’s your deposit requirement?

A: Standard deposit:

• Regular orders: 30% T/T deposit
• Large orders: 50% T/T deposit
• Custom products: 50% deposit (non-refundable)
• Samples: 100% payment in advance

🎁 Samples

Q: Do you provide free samples?

A: Yes, we offer:

• Free samples: Available for most products
• Freight: Collect (buyer pays shipping)
• Sample time: 3-5 days
• Sample quantity: 1-5 pcs per model

Q: Can I get samples before placing an order?

A: Absolutely! We encourage:

• Quality check: Order samples first
• Market testing: Test our products in your market
• Comparison: Compare with other suppliers

Q: How long does sample delivery take?

A: Sample delivery times:

• Express (DHL/FedEx): 3-5 days to Africa/Middle East
• Express to Europe/USA: 4-7 days
• Customs clearance: 1-3 days (depends on country)

🔧 Customization (OEM/ODM)

Q: Do you accept OEM/ODM orders?

A: Yes, we provide full OEM/ODM services:

• Custom logo: Engraving, printing, or embossing
• Custom finish: Any color/finish available
• Custom packaging: Design and production
• Custom design: New product development
• Custom size: Made to your specifications

Q: What’s the MOQ for custom orders?

A: Custom order MOQ:

• Logo customization: 500-1000 pcs
• Custom finish: 500-1000 pcs
• Custom packaging: 1000+ pcs
• New product development: 2000+ pcs (negotiable)

Q: How long does custom development take?

A: Development timeline:

• Logo/finish customization: 15-20 days
• Packaging design: 5-7 days + production time
• New product development: 30-60 days (includes mold making)

Q: Do you charge for mold fees?

A: Mold fee policy:

• New molds: Charged to client ($500-$5000 depends on complexity)
• Refundable: Mold fee refunded after order reaches certain quantity
• Mold ownership: Client owns the mold

🌍 Export & Customs

Q: Which countries do you export to?

A: We export to 50+ countries:

• Africa: Nigeria, Ghana, Kenya, Tanzania, Egypt, etc.
• Middle East: Dubai, Saudi Arabia, Qatar, Kuwait, etc.
• Europe: UK, Germany, France, Spain, Italy, etc.
• Americas: USA, Canada, Brazil, Mexico, etc.
• Asia: India, Thailand, Vietnam, Philippines, etc.

Q: Do you provide customs documents?

A: Yes, we provide complete documentation:

• Commercial Invoice
• Packing List
• Bill of Lading
• Certificate of Origin (Form A, Form E, etc.)
• Quality Certificate
• Insurance Certificate (if applicable)

Q: What’s your HS Code?

A: Common HS Codes for our products:

• Door Handles: 8302.42
• Door Locks: 8301.40
• Door Hinges: 8302.10
• Sliding Tracks: 8302.42
• Sofa Legs: 9401.90
• Cabinet Hardware: 8302.42

📞 After-Sales Service

Q: What if I receive defective products?

A: Our quality guarantee:

• Inspection: We inspect 100% before shipment
• Defect rate: < 0.3% (industry standard: < 1%)
• Claim process: Send photos/videos of defective products
• Replacement: We send replacements in next order
• Refund: Available for major quality issues

Q: How do I contact you for support?

A: Multiple contact channels:

• Email: [email protected]
• WhatsApp: +86-183-5800-8400
• WeChat: 946487044
• Response time: Within 2 hours (working hours)
• Support languages: English, Chinese, Arabic

Q: Do you provide installation guidance?

A: Yes, we provide:

• Installation manuals: Included with products
• Video tutorials: Available on request
• Technical support: Via WhatsApp/Email
• On-site training: Available for large clients (extra cost)

🏢 Company Information

Q: Where is your factory located?

A: Our location:

• Office: Room 2018, Xuefeng Business Building, No.18 Danxi North Road, Yiwu, Zhejiang, China
• Factory: Yiwu Industrial Zone (30 minutes from office)
• Coordinates: 29.3013552°N, 120.0703096°E

Q: How long have you been in business?

A: Our experience:

• Company established: 10+ years
• Export experience: 10+ years
• Main markets: Africa, Middle East, Europe
• Annual capacity: 5+ million pieces

Q: Can I visit your factory?

A: Yes, we welcome factory visits:

• Visit arrangement: Contact us in advance
• Pickup service: Available from Yiwu/Hangzhou
• Meeting room: Available for discussions
• Sample room: Full product display

📋 Order Process

Q: How do I place an order?

A: Simple 5-step process:

1. Inquiry: Send us your requirements
2. Quotation: We send detailed quotation within 2 hours
3. Sample: Order samples for quality check (optional)
4. Order confirmation: Sign PI and pay deposit
5. Production & delivery: We produce and ship on time

Q: How long does it take to get a quotation?

A: Our response time:

• Standard products: Within 2 hours
• Custom products: Within 24 hours
• Complex projects: Within 48 hours
• Urgent inquiries: Contact us via WhatsApp for immediate response

Q: What information do you need for quotation?

A: For accurate quotation, please provide:

• Product model/number
• Quantity
• Material requirement
• Finish/color
• Packaging requirement
• Destination port

❓ Still Have Questions?

Can’t find your question? Contact us directly!

📧 Email: [email protected]
📱 WhatsApp: +86-183-5800-8400
💬 WeChat: 946487044
🕐 Working Hours: Monday-Saturday 9:00-18:00 (Beijing Time)

Response Time: Within 2 hours during working hours

Last Updated: 2026-04-10